We are sharing this update from ACCA, our professional body, for the interest of clients and contacts. The content is (c) ACCA
Digital alternatives can mitigate longer wait times on helplines
Industrial action, which is currently impacting on HMRC’s services, began on 23 December and is expected to run until 14 February.
The following HMRC Employer Services phone lines and webchat will be open 8am-6pm as usual but customers may experience longer wait times:
- Employer Helpline (EHL)
- Construction Industry Scheme (CIS) Helpline.
Taxpayers calling the helplines hear a message which tells them about the industrial action and the increased wait times. This message also encourages customers to use HMRC’s digital services, including:
- get a quick answer to queries using the digital assistant
- check the status of your CIS refund in the ‘Where’s My Reply’ tool – only call HMRC if the date has passed
- check your balance in the Business Tax Account.
For technical support with online services, use the Online Services Helpdesk.